Refund policy

Refund & Cancellation Policy

Thank you for shopping at Sahara’s Collective! To keep our prices competitive and maintain our direct-to-consumer fulfillment model, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, incorrect sizing selections, or buyer's remorse.
Please review our policy guidelines below regarding cancellations and items that arrive damaged.

Cancellations and Order Modifications

Once an order is placed, it is sent for processing to our fulfillment network to be shipped as quickly as possible. For this reason, we cannot cancel or modify orders once they have been submitted. Please double-check your shipping address and item variants (size, color, quantity) before completing your checkout.

Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. While we do not accept standard returns, we will review issues where items arrive broken, defective, or do not match what you ordered.
If there is an issue with your order, please contact us within 5 days of delivery so we can investigate promptly:
1. Email our support team at saharascollective.shop@gmail.com.
2. Include your Order Number in the subject line.
3. Attach clear photos and/or a short video showing the damage, defect, or the incorrect item along with its original packaging label.

Resolution Process

Once we receive your email, we will inspect the evidence and determine the appropriate resolution.
• If approved: We will issue a replacement or a refund to your original payment method.
• Return Requirements: In some instances, our fulfillment partners may require the damaged or incorrect item to be shipped back to a designated warehouse for verification. If a physical return is required, our support team will provide you with specific instructions and the correct return address. Do not mail any items back without prior written authorization from our team.
This policy does not limit any rights you may have under applicable consumer protection laws.